09 February 2012

Kayako installer hangs at 'troubleshooterstep'

When I was installing the Kayako supportsystem on an Ubuntu server it would hang at the "templates" screen , more precisely at:troubleshooterstep

To fix this you need to allow more memory to be used by scripts in the PHP.ini file
located in /etc/php5/conf.d

Set the allowed memory to 512M and you'll be fine ;-)

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